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Hardware Condition Guide

Simple terms for smart choices

This quick guide explains 8 of the main IT hardware conditions and what to expect from each.

1. New

2. Open Box

2. Open Box

sealed cardboard box with tag

  • Factory sealed.


  • Never used or opened.


  • Comes in original packaging.


  • Best choice if you want brand-new equipment.

2. Open Box

2. Open Box

2. Open Box

open cardboard box

  • Unsealed but unused.


  • Packaging may have been opened.


  • Hardware remains unused and fully functional.


  • Great savings if you don’t mind an unsealed box.

3. Surplus / Overstock

3. Surplus / Overstock

3. Surplus / Overstock

four stacked cardboard boxes

  • Excess inventory items released back to market.


  • Often still sealed or unused.


  • May be discontinued or held in storage.


  • Ideal if you need older models in perfect condition.

4. Refurbished

3. Surplus / Overstock

3. Surplus / Overstock

  • Tested, repaired if needed, and refreshed for use.


  • Standard: Reliable, tested, cleaned.


  • Premium: Refurbished to an even higher standard for extra assurance.


  • A cost-effective option with strong performance.

5. Pre-Owned / Used

5. Pre-Owned / Used

5. Pre-Owned / Used

two circular refresh arrows

  • Previously deployed but fully functional.


  • Tested to ensure it works properly.


  • May show light signs of use.


  • Perfect for budget-friendly setups.

6. Ex-Demo

5. Pre-Owned / Used

5. Pre-Owned / Used

eye symbol

  • Lightly used for demonstrations or testing.


  • Typically excellent condition.


  • Very low hours of usage.


  • Great way to get “like new” hardware at a reduced price.

7. Reconditioned & Graded

8. Renewed / Certified Refurbished

8. Renewed / Certified Refurbished

paper with the grade a

  • Restored to working order and given a quality grade.


  • Reconditioned: Repaired and restored to good working condition.


  • Graded (A, B, C): Indicates cosmetic or usage level.


  • Transparent way to know what you’re buying.

8. Renewed / Certified Refurbished

8. Renewed / Certified Refurbished

8. Renewed / Certified Refurbished

rosette with a tick inside

  • Professionally refurbished and fully certified for resale.


  • Typically refurbished by the manufacturer or an approved partner.


  • Meets higher quality standards.


  • A reliable alternative to buying brand new.

Need advice on choosing the right hardware condition? Send us a message.

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