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Hardware Condition Guide

Simple terms for smart choices

This quick guide explains the main IT hardware conditions and what to expect from each.

New

Open Box

Open Box

sealed cardboard box with tag

  • Factory sealed.


  • Never used or opened.


  • Comes in original packaging.


  • Best choice if you want brand-new equipment.

Open Box

Open Box

Open Box

open cardboard box

  • Unsealed but unused.


  • Packaging may have been opened.


  • Hardware remains unused and fully functional.


  • Great savings if you don’t mind an unsealed box.

Surplus / Overstock

Surplus / Overstock

Surplus / Overstock

four stacked cardboard boxes

  • Excess inventory items released back to market.


  • Often still sealed or unused.


  • May be discontinued or held in storage.


  • Ideal if you need older models in perfect condition.

Refurbished

Surplus / Overstock

Surplus / Overstock

circular refresh arrow around a box

  • Tested, repaired if needed, and refreshed for use.


  • Standard: Reliable, tested, cleaned.


  • Premium: Refurbished to an even higher standard for extra assurance.


  • A cost-effective option with strong performance.

Pre-Owned / Used

Pre-Owned / Used

Pre-Owned / Used

two circular refresh arrows

  • Previously deployed but fully functional.


  • Tested to ensure it works properly.


  • May show light signs of use.


  • Perfect for budget-friendly setups.

Ex-Demo

Pre-Owned / Used

Pre-Owned / Used

eye symbol

  • Lightly used for demonstrations or testing.


  • Typically excellent condition.


  • Very low hours of usage.


  • Great way to get “like new” hardware at a reduced price.

Reconditioned & Graded

Renewed / Certified Refurbished

Renewed / Certified Refurbished

paper with the grade a

  • Restored to working order and given a quality grade.


  • Reconditioned: Repaired and restored to good working condition.


  • Graded (A, B, C): Indicates cosmetic or usage level.


  • Transparent way to know what you’re buying.

Renewed / Certified Refurbished

Renewed / Certified Refurbished

Renewed / Certified Refurbished

rosette with a tick inside

  • Professionally refurbished and fully certified for resale.


  • Typically refurbished by the manufacturer or an approved partner.


  • Meets higher quality standards.


  • A reliable alternative to buying brand new.

Need advice on choosing the right hardware condition? Send us a message.

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